How to Order

Advisory

Because of some difficulties in supply chain during these times, there may be instances of out-of-stock product for delivery and later than guaranteed delivery times. Please bear with us. We deliver with in Metro Manila Only. For Davao customers, you can find our products at Robinsons Abreeza

MODES OF PAYMENT

  • Credit or debit card (Visa and Mastercard)
  • GCash via Paymongo
  • Cash on delivery

Credit or Debit Card

  • Your payment will be processed through our secured payment gateway.  For cancellation, you may refer to our cancellation policy.

Cash On Delivery

  • Dizon Farms will contact you of your transaction’s confirmation. As we are processing produce, we are making sure that your order is fresh when we deliver it at your doorstep.

CANCELLATION

  • Cut-off time for cancellation of orders is at 6:00 A.M. on your scheduled date of delivery.
  • Because our produce is perishable, cancellation after the said cut-off is not allowed, as we already allocated and prepared them intended for your order.
  • In case of cancelled orders with prepayments online, please refer to our refund policy.

DELIVERY

  • Customer will be charged based on the order amount (see Delivery Rates table below).
  • We will be sending SMS notifications for the ETA of delivery of your order. We’ll ensure that your order will be delivered between 11:00 AM to 8PM.
  • For pick-up, our warehouse address is “Lot 91-A Bagsakan Ave FTI Complex Dizon Farms Taguig City” and cut-off time is at 4:00 P.M.
  • Currently, we cater to selected areas in Taguig, Makati, Paranaque, Pasay, Pasig, San Juan, Mandaluyong, Las Pinas, Manila, Quezon City, Bacoor, Muntinlupa, Rizal, Marikina, Pateros and Malabon.
  • If your location or delivery area is not within any of the delivery areas mentioned, you can arrange your own courier to pickup your order at our warehouse.
  • You must provide the correct shipping address of your order for it will be our basis in delivering the produce. We are not liable for any delay on the delivery of the produce due to wrong shipping address provided by the customer. Your contact number provided must be correct and active at all times for ease of communication during delivery.
  • Should there be several unsuccessful attempts to contact you on your scheduled delivery date, your order will be tagged as undelivered if your order is cash on delivery. However, should you already have paid via online payment, we will try again to deliver the produce the next day as our last attempt. No refunds shall be offered to you if we are still unsuccessful to deliver the produce the next day since our produce are perishable.

RETURNS

  • We, at Dizon Farms, have a mission to always provide customers high quality fresh produce. In line with these, for cases where the quality of the produce does not meet the expectation of the customer, we highly encourage our customers to call our attention through our email and phone numbers posted in our page to immediately address the issue
  • Failure to raise complaints within 24 hours upon receipt of the items would waive the customer’s right for product replacement or refund.
  • Upon investigation and verification, we will gladly offer replacement of the produce delivered on the following reasons:
    1. Wrong produce delivered
    2. Received damaged/poor quality produce
  • Replacement shall be made provided that the customer will return the original item delivered. We will strictly follow “No Return, No replacement” policy.
  • Should the customer refuse our kind offer to replace the produce delivered, the customer may opt to refund the prepayment made online, subject to our refund policy for the excess payment made by the customer.
  • Should the customer refuse to take possession of the produce upon delivery without any justifiable means, there will be no refunds to be offered by the company.

REFUND

  • For cancelled orders within our cut-off time with online prepayments, there will be automatic refunds however, we offer no guarantee of any nature of timeliness of the refunds reaching the customer’s accounts. The processing of payment may take time for it is subject to the respective banks and/or payment provider’s internal processing time.
  • For any excess payment made, we gladly offer three (3) options with the customer:
    1. Order another product with us to cover the excess payment made
    2. Credit the excess payment to future purchases
    3. Request for a refund subject to the respective banks and/or payment provider’s internal processing time
  • All refunds shall be made to the person who made payment, provided that complete and accurate bank account details are communicated to us.

DELIVERY RATES